Will my items be sent in one package?
If you have order for more than 1 item in single order, all items are combined and shipped in 1 package. However for some logistical reasons (like different warehouses), items in the same purchase may be sent in separate packages, even if you’ve specified combined shipping. But don’t worry, we shall provide separate tracking information for all packages.
My tracking says “no information available at the moment”
It takes 2-5 business days for the tracking information to update on the system for most of shipping companies. If tracking information is not available for your order more than 5 business days of shipping the package, please contact us.
Do you provide tracking information?
Yes, you will receive tracking information via email once your order shipped. You can also track your order on Order Tracking page. Tracking information is also available in your account dash. If you haven’t created account or received tracking info within 5 days, please contact us.
What about Customs?
We don’t deal or pay any custom fees or excise duties levied at destination country. Most of time no custom or excise duties are charged due to small shipping packages. However you have to pay customs or excise duty if levied, when packages arrive to your country.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you. For more information, read Shipping & Payments Policy.
I have received wrong/damaged product.
All orders are covered under Buyer Protection. If the product is wrong or damaged or substantially differ as per product detail page, you can return the product and claim refund. For details, read our Buyer Protection Policy.
My order never arrived
All orders are secured. We offer 45 day buyer protection on all orders. Please contact us if your order is not received.
What are shipping charges?
There are no shipping charges. We offer free worldwide shipping for all orders.
How long it will take to receive my order
We process all orders within 2-5 working days. It may take 10-30 days to deliver the package to you depending on your country/region. Please read Shipping & Payments policy for details.
