Your purchase is protected if:

• The item was purchased on our store.
•  The item you received was damaged, defective, or substantially different from the item represented on the product detail page.
•  Your order did not arrive not due to factors related to the buyer (for example: the wrong shipping address was provided).
•  You raise a claim by opening a dispute within prescribed time.
•  Your account is in good standing.
•  Your item is returned to the seller due to customs duties (customs clearance/taxes are not included).